1. Do you have a Showroom we can visit?
Yes! We are available online and offline. Please come visit our Showroom to see everything in person. We are located on 37 W. 28th Street (Between Broadway & 6Th) NY, NY 10001.
7. What Courier do we use when we ship Internationally?
We use FedEx, UPS, USPS, or DHL. You must state so in the comment box when checking out if you want us to use a specific courier. First, please check out with our FedEx rate online, then when we are ready to ship out your order, we will see which Courier has the best rate for your location.
9. Do you ship via USPS?
We only ship to Hawaii and Alaska and for some International Countries. We do not recommend shipping via USPS. All USPS packages are not insured and we are not liable for any lost or damaged packages. This applies to both in store and online purchases.
10. Do you ship to PO BOXES?
NO, FedEx or UPS do not ship to PO BOXES. However, we will ship to PO BOXES via USPS if you reside in Alaska or the Virgin Islands.
12. Does FedEx or UPS deliver on Saturdays?
Only FedEx will deliver Saturdays for Residential ground deliveries. Please see schedule: FedEx Residential Ground Delivery times are from Tuesday - Saturday. Commercial Ground Deliveries are from Mon - Fri. All UPS Ground Delivery hours are from Mon - Fri. But for ALL Express Shipments with FedEx or UPS, you can request Saturday delivery at an additional cost. Please write in the comment box when checking out if you want a Saturday delivery. Our Representative will call you if we have any questions.
13. Do you take phone, email or fax orders?
We are always here to help. Please call, email or fax us with your orders. You must write your name, your Business name , phone number, the item numbers and quantity. Please Note: This is not available if you do not have an order history with us. All security measures are taken and cannot accept credit cards over the phone w/o and authorization form being filled out.
14. How do I add items to my existing order?
Please email or call us and one of our representatives will assist you adding or changing items to your existing order if it has not already shipped. Also, please have your payment readily available.
15. Do you take special orders?
Yes! Please email us with the item you are inquiring about. If the item is available in our warehouse, no minimum amount is required. However, if not, a minimum of 10 dozen in most cases are required with a 30% deposit. There is a lead time of 3-6 weeks for delivery.
16. How often do you restock items?
For most items that were very successful will usually be restocked right away. For restock requests, please give us an email with the item number and we can give you a restocking date if any.
18. What forms of payment do you accept?
We accept all major credit cards and PayPal. For International Customers, we also take Wire Transfers and Western Union if and only if PayPal is not available in your Country. Please contact us if you do not see that payment option during checkout.
21. How do I return an item?
Please email us with your order number and item number and a brief reason for return. You must get confirmation and instructions before you ship anything back to us.
24. What is a Wona store card?
It is a rewards system program/card. Please ask to register for one in our store so you can earn points / Wona dollars. The more you purchase, the more Wona Dollars you will earn. After you accumulate $10.00, it is ready to redeem either online or in store. You must let our Representative know to link your card with your online account.
26. Do you have a discount program?
We have a 7% discount on discountable items for orders over $500. We also offer a 10% discount on items purchased by the dozen, if available, which is already included in the dozen pricing shown. Orders that are over $500 and include dozen priced items will only get the 10% discount as that is greater than the 7% offered but the remaining discountable items will receive the 7% discount.
28. Do you offer Drop Ship Services?
Yes! Please see the 2 Drop shipping service options below. Please let us know if you have any questions.
1: If you use our shipping services, there are no additional fees that will apply. Please check out with your Customer's information in the shipping information and write in the comment box "Please DROPSHIP." Our team will take off all prices, receipts, invoices, and shipper information on the label.
2: If you are sending us your USPS label through email, then you will see a "USPS Own account" option in the shipping service option. There is a $3.00 handling fee per item with this option, please also state "Please DROPSHIP" in the comment box. Then, send us your USPS label through email. And, again, we will take out all prices, receipts, and invoices.
Please contact us to have your account activated for Drop Ship services.
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